The economy continues to take center stage in 2009. Enterprises are looking for any and all
advantages that can help them thrive in this environment. With financial pressures straining
even the most efficient and lean organizations, forward thinking companies should now to turn to
the CFO.
A change in attitude about the value of the CFO, in fact, has been a long time coming. Whether
an enterprise faces an economic boom or protracted downturn, the role of the CFO has been
morphing. This flux reflects both greater CFO responsibility and corresponding more difficultly.
This also translates into financial management that needs to generate real value in the enterprise.
It will not happen by accident but by careful assessment and enterprise and business process
transformations. Enter the concept of the Strategic CFO.
The Strategic CFO is equipped with the proper tools, plans and fiscal philosophy that will
transform the role of CFO into a strategic business asset. Devising and following a roadmap can
create a framework for success with strategic methodology that translates into positive bottom
line performance via financial information. There are specific processes and stages that allow
the CFO to break away from the old paradigm of numbers crunching, get thorough the financial
growing pains and ultimately focus on business strategy and competitive challenges.
Today’s CFO: Death by a Thousand Cuts
The issues on the plate of the CFO are grander yet grittier than ever before. Consider all highlevel
activities that CFOs are expected to coordinate: financial information gathering,
integration, and interpretation as well as overall business process improvement. On top of that,
add ever grown concerns around risk measurement, management and mitigation plus financial
controls and compliance activities.
If that isn’t enough also consider the more ‘mundane’ aspect that need to be addressed such as
accounting, payroll, tax issues, treasury, and the ongoing needs around the financial close
process. Many CFO’s have not progressed past the stage of babysitting ERP systems that only
address these basic functions.
There are also added concerns of IT solutions and support that are in reality intertwined with
supporting the many financial business processes necessary to run a company. In total, the sum
of these issues, both great and small seems overwhelming to many CFOs-and the reality bears
that out.
In the December 2008 “
Survey of Business Conditions,” more than 50% of the over 400
surveyed financial executives believe CFO turnover will exceed records in 2009.
1 Reasons cited
in this survey, by executive services firm Tatum, LLC, are various but include the sputtering
economy, weakened corporate earnings and the changing role of finance functions what has
increased pressure on the role of finance and the associated role of the corporate CFO. The
takeaway is that there is now widespread belief that the role of the CFO is exceedingly difficult
to perform therefore turnover will become rampant.
Addressing the CFO Challenge
This belief- that the office of America’s CFOs will remain the equivalent of musical chairs-only
furthers the necessity for the CFO to become more strategic, marshalling information and not
drowning in it. No matter if the enterprise is trying to weather a bad economy or is facing
internal or external financial pressures, the CFO needs to see its role as that of information
master and innovator.
A Strategic CFO, then, has the foresight, tools and vision to address the processes that fall under
the mantle of the CFO and create competitive advantage for the enterprise. To do this the
Strategic CFO needs to consider methodology models and IT solutions that improve and
transform financial business processes while also taking care of everyday business. But even
before that, there needs to be an honest assessment of ‘current state’ business functions, IT
support and solutions, and enterprise value the role of CFO is providing. This is critical to define
where the enterprise is and how far it needs to progress.
Creating a Path to Success
The role of CFO, as mentioned, is changing rapidly but there also basic responsibilities that will
remain constant. The CFO will need to address basic functional processes but also juggle new
ways of looking at financial metrics that monitor financial performance. Going one step further,
this is part of a larger picture to contribute to enterprise business challenges. These challenges
vary and include:
Identifying opportunities to increase shareholder value
Enterprise cost control measure
Financial and legal regulatory issues
Technology needs and spending
Restructuring costs
Business acquisitions
Capital Spending
To handle these issues, and others, the CFO must work to develop a strategic plan that collects
financial information for reporting and analysis that positively impacts bottom line performance
of the enterprise. Accomplishing this goal will position the CFO to become an equal among Clevel
executives in fashioning strategic decisions and policy at the enterprise level.
How to Address a Pivotal Role in Flux
The need for a Strategic CFO in every enterprise is urgent, but this transformation should be
done in stages. Developing a methodical plan requires inventorying current processes alongside
financial issues that have yet to be addressed or that are on the enterprise ‘wish list.’ A fourstage
approach to creating the Strategic CFO will take a company from basic transactions
processing to strategic business partner.
The four stages of the Strategic CFO are evolutionary steps that expand the domain of the CFO
to eventually include all the elements in Figure 1. By following a four-step process, the CFO can
turn concepts into the reality of daily process improvement that then trickles up to be used in
overall enterprise strategy. These four steps are also defined by the steady growth of valueadded
functions that impact the role of the CFO for maximum strategic value:
Stage 1: Focuses on non-strategic functions and transactions like basic back office
financial solutions (e.g., ERP systems) the financial close period and associated reports
and statements, and HR, benefits and payroll administration.
Stage 2: Greater level of internal controls, audit issues and reporting for financial
compliance, legal and regulatory matters as well as other financial areas like tax
compliance and process automation.
Stage3: Increased information gathering solutions to support analysis and Business
Performance Management, budgeting and planning, and financial and operational risk
management, as well as tax strategies and cash and treasury management strategies.
Figure 1 - Phased Approach to Achieve A Strategic CFO Scenario
Stage 4: Highest level of strategic processes to address M &A activity, strategic and
geopolitical risk factors, high-level data analysis, corporate financing/fundraising
activities, investor/analyst relations, and overall fiscal innovations that directly impacts
shareholder value. Also IT innovation to support ongoing strategic initiatives is a critical
element.
The various elements of these four stages can cut across business processes and IT solutions so
as to broadly cover, create and provide financial data. This cross pollinations of IT and
processes also helps to achieve satisfactory results during any of the four stages. For instance,
Business Performance Management, a ‘Stage 3’ element, enables businesses in the process of
defining financial goals to measure and manage performance against those goals. Core BPM
processes include financial and operational planning, consolidation and reporting, business
modeling, analysis, and monitoring of key performance indicators linked to strategy. These
processes therefore can also impact another Stage 3 element like internal (or external)
benchmarking. However BPM can also impact items like strategic risk (Stage 4) while tax
strategy and tax provisioning (Stage 2) can directly impact cash reserves and treasury functions
(Stage 3). These types of dependencies show the complex nature of the enterprise financial
framework. For that reason a phased approach to the Strategic CFO goal line is crucial to
properly devise and execute.
Timing is Everything
Another important aspect to remember is that the path to a Strategic CFO is not short. The
Strategic CFO timeline -much like enterprise financial transformation work which also involves
many financial transactions systems- needs to be thought of in terms of months, not weeks. A
reasonable timeframe, as shown in Figure 2, will take the enterprise from Stage 1 “Transactions”
through Stage 4 “Strategic Enterprise Partner” in a 20 month time frame and focus on value
added elements that greatly benefit both the enterprise and the office of the CFO.
This four step process and timeline may differ in specifics and durations depending on need
variations at specific enterprises. However the concepts that need to be followed, along with the
financial information streams that must be created, are largely defined by these business and
technical elements. Following this methodology and calendar increases the odds of success
when attempting to create a Strategic CFO.
Avoiding the Pitfalls
For CFOs, mastering the basics of their job role is not enough to be considered a true and equal
partner at the C-level. Traditional data processing and control functions will not provide the
insight to successfully work across the customary executive level boundaries. The Strategic
CFO will throw off the shackles of a mere controllership role to become and enterprise leader.
For this reason, becoming a fully formed Strategic CFO is crucial to become a master of your
perception-and your true value to other C-level executive and to the enterprise.
However, creating the Strategic CFO office can be fraught with dangers that produce failed
results. Many CFOs may be damning themselves to the ‘road to hell’ with good intentions but
bad execution. The reasons for failure vary but many times include:
Lack of enterprise sign off and commitment-The CFOs ownership of business process
improvement has not been ‘sold’ to the rest of the enterprise or finance personnel
Figure 2 - CFO Responsibility Elements That Create Increasing Value
Increase Enterprise Value
Underestimating the change required-Change will come from both new finance strategy
but also change from technology usage, corporate and employee buy-in, and process and
workflow redefinition
A disconnect between finance initiatives and IT-New or improved finance redefinitions
will need some level of IT support (either internal or external)and how it is valuable to
finance processes to succeed
Budget constraints- Finance reality sometimes takes the guise of budget cuts that can
negatively impact the requisite change that is required to create a Strategic CFO
environment.
Yet another important factor is a lack of dedicated resources. Businesses need to dedicate the
best and brightest to CFO initiatives; otherwise the Strategic CFO initiative is not a business
imperative. Quality resources help make the Strategic CFO process successful and achieve
stated objectives.
This important element of success is, in many cases, not within reach of many CFOs. The talent
pool for many areas of finance is thin, in the best of times, and nearly non-existent for specialty
areas (such as tax, cash forecasting) Therefore many enterprises will need to look elsewhere for
resources to fill the gaps in talent and processes that need to be in place for the Strategic CFO to
succeed.
Different elements of business process outsourcing (BPO) and Software-as-a-Service (Saas) will
make sense for many enterprises. And now there is also a third, hybrid approach that promises
to bring the best aspects of BPO and SaaS together with cloud computing concepts to address
both needed software solutions and with domain expertise in financial services.
One such vendor, Corefino, has created a financial solution set that packages just such an
offering to address core accounting, payroll and tax functions that most CFOs face. This hybrid
approach offers enterprises a way to address daily finance process needs, through an outsourced
solution in conjunction with actual finance personnel on call and provided by Corefino. A CFO,
who is looking to create a more strategic position for finance and for the CFO role itself, will be
able to concentrate on higher-level business functions with supplemental help in this type of
scenario.
By utilizing an IT solutions/service provider, like Corefino, for basic yet necessary ERP type
functionality, an enterprise will be able to enjoy benefits through this model such as:
Up-to-date best practices for accounting and other financial processes
Cost and time efficiencies in finance
Instituted internal financial controls
Uniform business reporting
Compliant financial reporting
On-demand financial expertise
Removal of IT security issues
Potential headcount reduction for daily activities
Reassignment of resources to strategic processes
The vendor that offers outsourced solutions in tandem with best practices and domain expertise
in all things finance is a valuable resource to any enterprise. However going forward, this hybrid
will prove more valuable to companies that are not only looking to create the framework for the
Strategic CFO, but also for enterprises that want to move beyond the old ERP paradigm of
buying, installing and upgrading software. That model keeps many companies fettered and
unfocused on improving finance processes and only makes them caretakers of existing software
solutions. New approaches to these old problems, such as that offered by Corefino, will help
enterprises realize the vision of the Strategic CFO.
The Strategic CFO Initiative Will Depend on Quality Support
In most cases, the CFO will need to juggle new processes, old employees and longed for IT
services and solutions while also being the project champion for a Strategic CFO project to
succeed. Many times the CFO will also need to import some level of financial expertise or
financial IT solution during the project to bridge and create the ‘before’ and ‘after’ state.
Because of this reality enterprises now need to strongly consider the new breed of
application/service providers that can supply these types of hybrid solutions in finance for all
types of industries. Going forward, these vendors will carry the load for many types of financial
functions and can create great value. It is this type of forward thinking solution strategy for
finance that will enable the reality of the Strategic CFO.
Corefino, Inc.
530 Lakeside Drive, Suite 140
Sunnyvale, CA 94085-4055
U.S.A.
T +1.650.989.7478
F +1.650.887.0434
*For copies of the pdf showing Figures 1 & 2 contact Tom Thompson at tthompson@financialexecutives.org.